Privacy policy

Privacy Policy

This Privacy Policy describes how Sol de Janeiro (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our online store, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of our services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree with this Privacy Policy, please do not use or access our services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date.

Personal information we collect

The types of personal information we obtain depend on how you interact with our Site and use our services. We collect the following categories:

Contact details — your name, email address, phone number and shipping address.
Order information — billing address, shipping address, payment confirmation, order details and the products you purchase.
Account information — username, password, security questions and any other account details.
Customer support information — the content of messages you send us.
Usage data — information about how you interact with our Site, products and services, including device information, browser type, IP address, pages viewed and referring pages.

We do not intentionally collect any special categories of personal data, and we do not knowingly collect personal information from children.

How we collect personal information

Directly from you — when you create an account, place an order, contact support, or sign up to receive marketing communications.
Automatically — through cookies, pixels and similar technologies as you browse the Site.
From third parties — including our e-commerce platform, payment processors, shipping carriers, analytics providers and marketing partners.

How we use your personal information

To provide products and services — processing payments, fulfilling and shipping orders, sending order and shipping notifications, enabling returns and exchanges, and creating and managing your account.
Marketing and advertising — sending you promotional communications you have requested and showing you relevant advertising, where permitted by law. You may opt out at any time.
Security and fraud prevention — detecting, investigating and preventing fraudulent, unauthorised or illegal activity, and keeping your account secure.
Communicating with you — responding to your enquiries, providing customer support and improving our services.
Legal compliance — meeting our obligations under applicable law.

Cookies

We use cookies and similar technologies to operate and improve the Site, remember your preferences, keep your cart, understand how the Site is used, and support marketing. Most browsers allow you to block or delete cookies through their settings. Please note that removing or blocking cookies may negatively affect your experience and parts of the Site may no longer work correctly.

How we disclose personal information

We may disclose your personal information to the following categories of recipients:

Service providers who perform services on our behalf, such as our e-commerce platform, payment processors, shipping carriers, IT providers, email and analytics providers.
Business and marketing partners who provide services and advertising on our behalf.
Third parties in connection with a business transaction such as a merger, sale of assets, financing or bankruptcy.
Authorities or other parties where required by law, or to protect our rights, safety or property, or those of others.

We do not sell your personal information.

Third-party websites and links

Our Site may contain links to websites operated by third parties. We are not responsible for the privacy or security practices of those websites and encourage you to review their privacy policies.

Security and retention of your information

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. You are responsible for choosing a secure password and keeping your account credentials confidential. We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including to comply with our legal, accounting and reporting obligations.

Your rights

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

Right to access — obtain a copy of the personal information we hold about you.
Right to rectification — have inaccurate or incomplete information corrected.
Right to erasure — request that we delete your personal information.
Right to portability — receive a copy of your data in a portable format.
Right to restrict or object to processing — including objecting to direct marketing at any time.
Right to withdraw consent — where we rely on consent to process your information.
Right to complain — lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at support@soldejaneiroeu.com. We may need to verify your identity before responding, and we will respond within the timeframe required by applicable law. You will not be discriminated against for exercising your rights.

International transfers

Your personal information may be transferred to, stored in and processed in countries other than the one in which you live, including countries whose data protection laws differ from those of your country. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognised safeguards such as the European Commission's Standard Contractual Clauses.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please email us at support@soldejaneiroeu.com.