Shipping policy

Shipping Policy

Thank you for shopping with Sol de Janeiro. Below is everything you need to know about how and when your order gets to you.

Free shipping on every order

Shipping is free on all orders, with no minimum purchase required. The price you see at checkout is the price you pay — there are no shipping fees added at any stage.

Order processing

All orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays) after your order is placed. During new launches, promotions or peak periods, processing may take slightly longer; if that happens we will let you know by email.

Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email as soon as your order is placed, and a second email with tracking information once it ships.

Delivery times

Once your order has shipped, estimated delivery time is 5 to 15 business days.

This means the total estimated time from order to doorstep is approximately 6 to 18 business days (processing + delivery).

Delivery times are estimates provided by our carriers and are not guaranteed. Customs clearance, weather, carrier delays and remote delivery addresses can extend these timeframes.

Order tracking

As soon as your parcel leaves our facility you will receive an email with a tracking number and a link to follow your shipment. Please allow up to 48 hours for the first tracking event to appear — it is normal for a tracking number to show no movement immediately after it is issued.

If you have not received tracking information within 5 business days of placing your order, contact us at support@soldejaneiroeu.com and we will look into it right away.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We are not able to reroute a parcel once it has been handed to the carrier, and we cannot be held responsible for orders shipped to an address entered incorrectly. If you spot a mistake, email us within 12 hours of ordering and we will do our best to correct it before dispatch.

Parcels returned to us because of an incorrect or incomplete address can be reshipped once the correct address is confirmed.

Lost, delayed or damaged parcels

If your parcel has not arrived within 20 business days of shipping, or arrives damaged, contact us at support@soldejaneiroeu.com with your order number and, where relevant, photographs of the packaging and the product. We will replace the order or issue a full refund.

Customs, duties and taxes

Any import duties, taxes or customs fees that may apply are determined by the destination country and are not included in the purchase price. Where these apply, they are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.

Missing items

Orders containing several items may occasionally be shipped in separate parcels arriving on different dates, at no extra cost to you. If an item appears to be missing, please check your tracking information first, then contact us.

If you have any questions about this policy, please contact us at support@soldejaneiroeu.com. We reply to every message within 24 hours on business days.